State declines to investigate vast majority of hospital complaints

Illinois officials didn't look into 85 percent of the 560 hospital complaints received last year, even when the reports alleged violations such as patient abuse

By Megan Twohey, Chicago Tribune reporter

 

The Illinois Department of Public Health declined to investigate 85 percent of the 560 hospital complaints it received last year, even when the reports alleged violations such as patient abuse and inadequate infection control, records show. Some allegations of serious harm or death were not pursued even though federal law requires that such claims be investigated within 48 hours.

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